Conflict Management
Welcome to our Conflict Management Course, designed to equip you with practical strategies for resolving conflicts effectively. Through case studies, role-playing, and real-world scenarios, you’ll learn how to address disputes constructively and foster positive outcomes.
Gain the skills and confidence needed to navigate conflicts in various contexts, promoting harmony and productivity.
What you'll learn
The subjects covered include:
- Identify conflict causes
- Practice active listening
- Apply negotiation skills
- Use assertive communication
- Cultivate empathy
- Employ de-escalation tactics
- Analyse case studies
- Create actionable plans
- Foster collaboration
- Reflect on personal growth